We go to great lengths to ensure the quality of our products and your satisfaction with them. You may return products if you are not satisfied or feel the item is damaged. We'll exchange or refund if your return is received within 7 working days of delivery date. Please let us know immediately by emailing us at firstname.lastname@example.org so we can help to resolve any problems. Please include your order number on the email.
Once we have received your package, your refund will be processed in the original form of payment within 10 business days. We will notify you via email or phone when this transaction has taken place. For credit card returns, please note that your banking institution may require additional days to process and post this transaction.
If you change your mind about your purchase we are happy to offer a full refund or exchange, providing that you notify us by email at email@example.com within 7 working days of delivery. Please include your order number on the email. We will then issue you with instructions on how to return your products. Please note that the original delivery charge will not be refunded and you will be liable for any postal costs incurred when returning the goods.
The goods must be returned to us unopened with the tamper seal still intact, unused and in a re-sellable condition. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery.
Damaged or defective goods
If the goods you receive are damaged or defective, please notify us by email within 7 working days of delivery at firstname.lastname@example.org, quoting your original order number, with details of the problem. We are happy to offer an exchange or refund for damaged or defective goods.
We gladly pay for the re-shipping cost of exchanged merchandise. Simply return unwanted product to customer service department within 7 days of delivery and note exchange(s) wanted.
You may cancel your order at any time within 7 working days of us receiving your order, by emailing us with your order number at email@example.com. If the goods have already been dispatched, you must return it to us in secure packaging at your own cost. We will advise you of the returns process when you email us. Please note that if your delivery gets lost in the post and is not received by us, we will be unable to issue a refund - therefore it is best to return goods by recorded delivery and retain the recorded delivery receipt as proof of postage, so that you are able to track your delivery.
A refund of the original amount (minus the original delivery cost) will be made once it has been determined that the returned goods are unopened with tamper seals still intact, unused and in a re-sellable condition.