At Organic Potions, our number one concern is to keep our team and community safe during
this uncertain time regarding COVID-19.
For our Singaporean, Italian and Moroccan offices and warehouses, our team is working remotely where possible. You can still shop with us at . Our warehouse and manufacturers are currently following all federal and state health guidelines to ensure that no individual’s health or safety is compromised and that all products are handled with care and shipped safely.
At the moment all international orders are shipping as normal. There may be delays with deliveries as flights and transport capabilities may be reduced. We will continue to serve our community to the best of our ability and to the highest standard.
We really appreciate every order placed with us and aim to dispatch orders within 48 hours of receipt. Orders are shipped on business days only (Monday-Friday, excluding public holidays).
Shipping costs are based on the order weight, location and desired a method of shipping and will be calculated in your preferred currency during checkout and displayed before you enter your payment information..
To ensure a fast delivery, Organic Potions utilizes five separate fulfillment centers based in Singapore, Malaysia, Spain, Italy and United Arab Emirates.
*All International deliveries must be signed for.
Via DHL / TNT Express - $10 USD
Free Express Shipping – on orders of $90 USD or more. Please note your order total must reach $90 USD or more after any discounts have been applied.
We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 2-5 business days days from dispatch. Some remote destinations may take a little longer. Local customs regulations and process may effect the final delivery timing.
Via DHL / TNT Express - $19 USD
Free Express Shipping – orders of $120 USD or more. Please note your order total must reach $120 USD or more after any discounts have been applied.
We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 3-5 business days from dispatch. Some remote destinations may take a little longer.
Via DHL / TNT Express
Shipping cost will be calculated after selecting your country, during checkout and displayed before you enter your payment information.
We regret that we are unable to ship to the following countries / territories
Due to customs regulations and circumstances beyond our control we are currently having difficulties with the shipment of product to the following areas and are therefore unable to ship orders to these countries / territories:
All countries in AFRICA. (However, we do ship to SOUTH AFRICA.)
LICENCES OR PERMITS
The following countries customs departments require specific licences, permits or documentation to import cosmetic products
Please contact your local authorities for more information.
INTERNATIONAL DUTIES & TAXES
Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. Organic Potions encourages customers to source this information prior to purchase. Unfortunately, Organic Potions is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.
International orders may be subject to customs inspections. Organic Potions is not responsible for delays caused by inspections. When a package arrives in its destination country and is being inspected by customs, tracking information may no longer be updated. Contact your local post office for the most recent updates.
International Orders will be charged in Singaporean Dollars (SGD) as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations.
TRACKING YOUR ORDER
Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in SGD. We are unable to mark any order as a 'gift' as we are a retail company.
LIABILITY OF ORGANIC POTIONS
* Orders will be sent to the delivery address that you have provided on the order form – please ensure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.
If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. We will however attempt to do anything within our power to assist in every situation - we are here to help you. Send the email to: email@example.com with the subject: URGENT SHIPPING ADDRESS ERROR.
*Organic Potions cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.
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