DELIVERY INFORMATION

LOCAL SHIPPING

Singapore deliveries are managed by our logistics partners Ninjavan/SingPost. We offer FREE SHIPPING for all orders above S$40. Flat shipping fee S$3.50 will be charged for all orders under S$40. 

INTERNATIONAL SHIPPING

Organinc Potions offers complimentary international shipping on orders that meets the minimum order in SGD for each specific country.

Please note that the exact shipping fee will be applied to your order at checkout.

Similarly, the free shipping (if applicable) will be applied to your order at checkout.

 

Countries

Singapore (Local) 

Malaysia 

Indonesia

 Philippines

Thailand 

Australia 

New Zealand 

China 

Hong Kong 

Taiwan 

Austria 

Canada 

Italy

Denmark 

Finland 

France 

Ireland 

United Arab Emirates 

United Kingdom 

United States of America

Estimated delivery (Business days)

 

2-5

3-5

3-5 

3-5

3-5

3-10 

3-10

3-10 

3-10

3-10

3-10 

3-10

3-10 

3-10

3-10 

3-10

3-10

3-10 

3-10

3-10 

Indicative Shipping 

Cost (SGD)

 

$3.50

$23

$23

$23 

$23

$30

$30

$30

$30

$30

$35

$35

$35

$35

$35

$35

$35

$35

$35

$35

Free Shipping

Minimum Order

 

$40

$150

$150

$150 

$150

$200

$200

$200

$200

$200

$250

$250

$250

$250

$250

$250

$250

$250

$250

$250

LOCAL SHIPPING

  • We deliver to all orders at no delivery charge within Singapore for orders S$40 and above. A flat rate S$3.50 is charged otherwise.

  • We deliver to any address in Singapore EXCEPT airports, offshore islands, military installations, prisons, ports, construction sites and PO boxes.

  • The estimated shipping time is 2 to 5 business days for Standard Shipping upon confirmation receipt of payment.

  • Our courier delivers between Mondays to Saturdays (excl. Sun & Public Holidays)

 

CUT-OFF TIME:

  • Our daily cut-off time is 3:00pm (Singapore time), Mondays to Fridays.

  • Orders received after the cut-off time will be processed the next business day.

  • Orders received on Saturdays, Sundays or Public Holidays* will be processed on the following business day.

 

*based on Singapore annual calendar.

INTERNATIONAL SHIPPING

To ensure a fast delivery, Organic Potions utilizes five separate fulfillment centers based in Singapore, Malaysia, Spain, Italy and United Arab Emirates.  

All international orders would require a signature by our courier partners upon delivery. Our courier partners usually operates between 9am—6pm on business days.

Taxes and duties

All nternational orders are shipped on a DDU (Delivery Duty Unpaid) basis meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are include 7% GST (Goods & Services Tax). We are unable to calculate the exact amount of duties and taxes your order might incur, as these charges are imposed directly by the country shipping to.

Important information

All nternational orders are fully traceable at the courier partner (DHL/TNT/Fedex) website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability. We are unable to deliver to post office boxes.

First-Time Order Policy

For security purposes, Organic Potions reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Insurance

Organic Potions insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Organic Potions.